Refund Policy

Refund Policy

At Nutra Pro, we stand behind the quality of our products and your satisfaction is very important to us. If for any reason you are not fully satisfied with your purchase, we offer a hassle-free refund policy as outlined below.

60-Day Money-Back Guarantee

If you are not completely satisfied with your purchase, you have 60 days from the date of your order to request a full refund. Simply contact our customer support team at support@nutra-pro.shop, and we will process your refund – no questions asked. Please note that the refund applies to the product purchase price only, and does not include any shipping fees for international orders.

How to Request a Refund

To request a refund, please follow these steps:

  1. Email us at support@nutra-pro.shop with your order number and the reason for the return.
  2. Our customer service team will provide you with return instructions.
  3. Once we receive the returned product, we will process your refund within 7-10 business days.

Eligibility for Refunds

To be eligible for a refund, the following conditions must be met:

  • Refund requests must be made within 60 days of the order date.
  • Products must be returned in their original packaging. If you have used the product, please return the empty or partially used bottles.
  • Shipping fees for returning the product are the responsibility of the customer.

Processing Your Refund

Once your returned product is received and inspected, we will notify you via email of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.

Late or Missing Refunds

If you have not received a refund yet, please check your bank account or credit card company, as it may take some time before your refund is officially posted. If you have done this and still have not received your refund, please contact us at support@nutra-pro.shop.

Contact Us

If you have any questions regarding our refund policy, please contact us at support@nutra-pro.shop. We are here to assist you with any concerns you may have.

Last updated: October 2024